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Shipping & Delivery

Products Will Ship Either:

Standard Shipping
Front-door parcel delivery (e.g., USPS, FedEx, etc.) to your shipping address. KOHLER products are primarily delivered via Parcel Shipping.

Oversized Fragile Delivery
Truck delivery for oversized products that exceed parcel weight and size limits.

Shipping Speed Options

  • Standard: Product ships via standard parcel or postal ground service. Transit time is typically three to seven days, depending on the distance from the shipping location to your delivery location.
  • Expedited: Shipment transit time is two business days; day one is the day after your order is shipped. For example, a product that ships on Friday (not counting Saturday or Sunday) will arrive on Tuesday.
  • Premium: Shipment time is one business day; day one is the day after your order is shipped. For example, a product that ships on Friday (not counting Saturday or Sunday) will arrive on Monday.

NOTE: Shipments to Alaska and Hawaii, as noncontiguous states, require Premium Shipping and may incur increased transit time. Some products are not eligible for Express and Premium Shipping options. Products containing hazardous or regulated materials must be shipped via Standard Shipping, and very large or heavy products must be shipped via Freight Shipping (see below). You may choose the delivery option based on the delivery speed you prefer. If you order two or more products, you may receive them in multiple boxes on different days due to varying availability and shipping locations. There is no extra shipping charge for split shipments. 

Kohler uses common carriers that provide insurance and tracking for most shipments. Some shipments may require a signature (at the driver's discretion). Shipments may require a signature if they include high-value items, certain chemicals, or in cases where the package may not be delivered securely, such as a group package delivery location for apartments or condominiums.

Oversized Fragile Delivery

Oversized Fragile Delivery (freight delivery) is required for products that are too large, heavy, or bulky for Standard (parcel) Shipping. Products that require Oversized Fragile Delivery are delivered curbside at the shipping address by scheduled appointment. The carrier will call the number on your order to schedule an estimated delivery appointment. An adult (18 years or older) must be present to accept delivery.

You will be responsible for moving the product from the curb to your desired location. The delivery driver is not responsible for moving products away from the point of curbside delivery. Visible exterior damage should be noted on the delivery receipt. Please inspect your order to be sure all products are in good condition immediately upon delivery.

Shipment transit time is typically seven to ten business days. Express Shipping is not available for these products.

Note: Heavy items requiring Oversized Fragile Delivery are not eligible for shipping to addresses in Alaska and Hawaii.

Quick and Easy Home Delivery Options

Explore options for rates and timelines to determine what works best for you.

In general, shipping methods, available delivery speeds, and shipping rates depend on the mix of products and quantities on your order and the shipping method and speed in which you need your order delivered. If your order is received before noon Central time, in-stock products usually ship within two business days.

The best way to determine available shipping methods and shipping cost for your order is to add the product(s) to your cart, transition into the checkout to enter your delivery address, and choose your shipping method (where applicable). 

We ship anywhere within the contiguous United States, Alaska, and Hawaii. Shipments to Alaska and Hawaii have shipping restrictions.

Currently, no shipments can be made to international or military addresses. 

If your order is received before noon Central time, in-stock products usually ship within two business days.

 

If you order more than one product, we will make every attempt to send available products together. However, we may need to split your order to ship from multiple fulfillment locations throughout the country. If we need to ship your order in multiple packages, you will not incur any additional shipping charges.

 

In the unlikely event we're unable to ship your complete order, we reserve the right to ship the products we have and back-order the out-of-stock products. You'll be notified via email of the estimated delivery date for your back-ordered products. You will not be charged additional shipping charges for back-ordered products.

Shortly after placing your order, you'll receive an email confirming that we've received your order. This email includes ways to track your order status online and information about your order, including:

  • Your Kohler Order Number
  • Shipping Address
  • Billing Address
  • Payment Summary
  • Products Ordered
  • Quantity Ordered

You will receive additional emails as your products ship, including shipment tracking information. Please save these emails for your records.

Orders received during standard U.S. holidays will not be processed until the next business day. Holidays include, but are not limited to:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year's Eve

Our goal is to maintain our normal shipping times throughout the year. Despite our best efforts, we occasionally experience unexpected shipping delays. In the event we have a delay, we will make every effort to return to normal shipping times as quickly as possible. If you have any questions, please contact our Customer Service Department at 1-800-258-8441.